Payment and Refund Policy
Last updated: 26 October 2026
Scope of the Policy and the Services Covered
This Payment and Refund Policy applies to all transactions involving the specialised training courses offered by bizpetyx focused on live production decks and control rooms. These include instruction in multi-camera switching, live broadcasting techniques, real-time video operation, and the professional management of television and streaming productions. The policy governs payments for course enrolment, access to digital materials, live sessions, and any related services purchased through our commercial website. It covers both individual consumers and business clients located in the United Kingdom and does not extend to third-party platforms or resellers.
Prices, Currencies, Taxes, and Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Course fees are fixed at the time of purchase and may vary according to course duration, format, or level of specialisation. Additional charges such as optional certification, supplementary resources, or extended access periods are clearly indicated before checkout. No hidden fees apply, though currency conversion costs may arise for international payments processed outside the UK.
Accepted Payment Methods, Authorisation, and Security
We accept major credit and debit cards, bank transfers, and approved digital wallets. All payments are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission, and funds are held until the order is confirmed. bizpetyx does not store card details. Customers receive an automated receipt via email containing transaction references for their records.
Order Confirmation and Contract Formation
A contract is formed when we send an order confirmation email following successful payment. This email details the course start date, access credentials, and terms. Until this confirmation is issued, no binding agreement exists. Bookings are subject to availability, and we reserve the right to decline orders due to capacity limits or suspected irregularities.
Cancellation Rights and Applicable Periods
Under UK consumer law, customers have a 14-day cooling-off period from the date of contract formation during which they may cancel without penalty, provided the course has not commenced. For digital content or live sessions that begin within this period, cancellation rights may be lost once access is granted. Business clients purchasing for commercial purposes do not benefit from the same statutory cooling-off rights.
Refund Eligibility, Exclusions, and Non-Refundable Items
Refunds are available for cancellations within the cooling-off period or where services have not been delivered due to our fault. Non-refundable items include completed courses, downloaded materials, and promotional bundles. Partial refunds may be considered for extenuating circumstances such as serious illness supported by documentation, but these are granted at our sole discretion.
Step-by-Step Procedure to Request a Refund
To request a refund, contact us in writing via the form on our Contacts page or by emailing [email protected]. Provide your order number, full name, and reason for the request. We require proof of purchase and, where applicable, supporting evidence. Requests must be submitted within the relevant time limits to be considered.
Inspection, Approval, Rejection, and Notification
Each request is reviewed within ten working days. We assess eligibility based on the policy terms and may request further information. Approved refunds are notified by email, while rejections include an explanation and details of any appeal process. Customers may escalate unresolved disputes to the relevant UK ombudsman service.
Refund Method, Processing Time, and Fund Receipt
Refunds are issued using the original payment method. Processing typically takes five to ten working days after approval, though bank transfers or international cards may require up to thirty days for funds to appear. We notify customers once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, and Services
Digital course materials and live streaming access are treated as digital content. Once downloaded or streamed, these are generally non-refundable. Subscription options for ongoing access carry monthly billing and require thirty days' notice for cancellation. Promotional offers are subject to their own terms, which may limit refund eligibility.
Failed Payments, Duplicate Charges, Chargebacks, and Fraud
Failed payments must be resolved within seven days or the booking may be cancelled. Duplicate charges are investigated promptly upon notification, with refunds issued for verified errors. Chargebacks are treated as disputes and may result in account suspension pending resolution. Suspected fraud leads to immediate order cancellation and referral to authorities where necessary.
Mandatory Consumer Rights in the United Kingdom
This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. These rights cannot be excluded and include remedies for faulty services and the right to clear pre-contract information. For data-related concerns, our processing complies with the Data Protection Act 2018 and PECR.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, use the contact form on our Contacts page or reach [email protected], 01494 671234, or Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom. We may update this policy periodically to reflect legal changes; the most recent version will always be posted here with the updated date. Continued use of our services after changes constitutes acceptance of the revised terms.